Support Documents

Below are documents and information related to the setup, operation and management of your services obtained from us.

This site is still being populated with older documents. If something is missing, please feel free to ask for guidance.

Contact Us

Can't find the answers you need? Contact us for personal assistance. If you can, please email support - or call on 1300 552 795, otherwise click on the title above and use the form here.

Available Payment Options

We offer various ways to make payments and update your payment preferences here.


Our standard use policies as they relate to our products.

Speed Test

Speed test designed to detect your best stable network speed. Stress Testing is also available; this is usually only requested by our support staff during co-operative testing.

IIG Notifications

View any current network or service notifications.

NBN Network Status

Check the nbn® network status at your connected address

Hosted Mail

Hosted Mail is a complete, self managed email service, with support for contacts / address books, calendar and tasks, spam and virus filtering with per-user quarantine.

Password Managers

What are they and why you should be using one today.