Phone Extras
This page has information on our phone services, such as call charges, component add-ons, and upgrades.
Call Costs
| Standard Plan Fee |
$0.00 /mth |
|
$ / Minute |
Minimum Call Cost |
| National Fixed Line |
|
$0.12 |
| Australian Mobile |
$0.2600 |
$0.13 |
| Local Rate - 13 and 1300 |
|
$0.30 |
| Freecall - 1800 |
|
$0.00 |
| Emergency 000 |
|
$0.00 |
| Mobile Saver Plan Fee (per channel; minimum 2) |
$10.00 /mth |
|
$ / Minute |
Minimum Call Cost |
| National Fixed Line |
|
$0.10 |
| Australian Mobile |
$0.1600 |
$0.08 |
| Local Rate - 13 and 1300 |
|
$0.20 |
| Freecall - 1800 |
|
$0.00 |
| Emergency 000 |
|
$0.00 |
| Unlimited Plan Fee (per channel; minimum 2) |
$24.00 /mth |
|
$ / Minute |
Minimum Call Cost |
| National Fixed Line |
|
$0.00 |
| Australian Mobile |
|
$0.00 |
| Local Rate - 13 and 1300 |
|
$0.00 |
| Freecall - 1800 |
|
$0.00 |
| Emergency 000 |
|
$0.00 |
Upgrades
You may add the following to any Phone Hosting plan.
| Description |
Cost / Month |
| Channel (concurrent call) |
$3.00 |
| Hosted Number |
$6.00 |
This table applies only to your Shared Hosting plan.
| Description |
Cost / Month |
| Additional User (extension) |
$6.00 |
| Call Queue |
$6.00 |
| Ring Group |
$6.00 |
| Interactive Voice Response (IVR) |
$6.00 |
Number Hosting
Number Hosting is the process by which we link one or more phone numbers to your system so that customers can call in. This includes 1300 and 1800 Smartnumbers, 100 number ranges, or additional single numbers.
| Description |
Cost / Month |
| Single Number |
$6.00 |
| 100 Number Range |
$35.00 |
| Local Rate (13 and 1300 number) |
$35.00 |
| Free Call (1800 number) |
$35.00 |
Number Porting
Local Number Portability (LNP) is the process where numbers are transferred between carriers. It is this process that allow you to retain your number when moving from another carrier.
| Description |
Cost / Month |
| Simple Port (Category A) |
$10.00 |
| Complex Port (Category C) (1-5 numbers) |
$140.00 |
| Complex Port (Category C) (6-20 numbers) |
$170.00 |
| Complex Port (Category C) (21-100 numbers) |
$330.00 |
| Complex Port (PNV) (1-5 numbers) |
$120.00 |
| Complex Port (PNV) (6-20 numbers) |
$200.00 |
| Complex Port (PNV) (21-100 numbers) |
$240.00 |
License Fees for Dedicated Systems
Dedicated Phone Systems require an annual license fee to enable the features and call levels needed.
| Concurrent Calls |
Professional / Year |
Enterprise / Year |
| 4 |
$275 |
$335 |
| 8 |
$495 |
$610 |
| 16 |
$1122 |
$1380 |
| 24 |
$1688 |
$2079 |
