NBN 500

Line Speed
500 / 200 Mbps

Service Class
Fast

Contract Term
12 or 24 months

Typical Evening Speed
480 Mbps

Data Plan
Unlimited

Number of devices
8-10

Suitable for Telephony (SIP)
Yes

Supports Email, Social and Web
Yes

Video Streaming
FHD,4K

NBN 500 provide one of Australia's fastest internet connections. These plans include unlimited downloads at up to 500 Mbps.

Many Australian families are beginning to investigate quicker and more reliable internet options for their web surfing requirements. Depending on where you live, your home may be qualified for this type of service.

24 month term
$290 /mth

12 month term
$300 /mth

Apply

Information about the service

Broadband Access is available in selected areas only and is subject to carrier and site infrastructure. Contact us to confirm availability at your site. You are not guaranteed a service at any particular site.

Fast Service Class

This service class is accessible in select areas, with line speeds ranging from 250/25 Mbps to 1000/400 Mbps. It is only available at FTTP and HFC-equipped locations.

You will need a router capable of supporting line speeds over 100Mbps. Many "NBN Ready" routers on the market do not meet this requirement.

Factors that can affect data speeds, service performance and reliability

Poor performance may be a result of...

  • having WiFi interference or poor WiFi signal level.
  • Moving devices closer to the router; Moving the router higher and or providing a more unobstructed path between the router and the devices; Connect devices using Ethernet cables.

  • Using older equipment that may be out of date, obsolete or damaged.
  • Ensure your router is using current firmware that complies with relevent technical standards for the service type. Ensure cables and wall sockets used are in good condition.

  • having too many users active at one time.
  • Speed indications shown in service classes represent the average observed speed you can expect and may be reduced by various factors. Unless otherwise instructed, we will provision a service using the best access type available at your site to meet the described performance.

  • Services delivered via FTTN, FTTB, FTTC or HFC
  • Your service speed is affected by the length and quality of the copper line used by NBN Co.

    After your service is connected, we can determine the maximum line speed. If your line cannot support the speed selected in your service class, you will be contacted with details and options available. You will be able to move to a lower speed (if available) or cancel the service without penalty.

  • Services delivered via Fixed Wireless
  • Your service speed is affected by the distance and quality of the signal to the tower used by NBN Co. After your service is connected, we can determine the operational speed. If your service cannot support the speed selected in your service class, you will be contacted with details and options available. You will be able to move to a lower speed (if available) or cancel the service without penalty.

    Power Outages

    In the event of a power outage, your NBN service will not function unless there is a battery backup unit installed and available to the NBN equipment and your router/modem.

    Compatibility

    Security, Medical, Fire/Lift Alarm Services – You should contact your provider to assess whether your alarm is compatible with the NBN service selected. They should be able to discuss available alternatives if your alarm is incompatible.

    EFTPOS and Credit Card Services – You should contact your provider to assess whether your merchant facilities are compatible with the NBN service selected. They should be able to discuss available alternatives if your equipment is incompatible.

    Critical Information Summary

    Establishment costs

    There are no setup costs with the service however incurred charges will be passed on.

    The first rental period is paid in advance before establishing the service.

    NBN may charge a $300 (once only) new development fee where they identify the location as a new development.

    Modem / Router hardware and delivery fees will apply if you purchase equipment with this service.

    When required, onsite installation is billable per hour.

    Complex Plans

    Multiple service can be bundled. Where this is done, you cannot separately cancel any component of the bundle without breaking the bundle. Bundles are only offered on fixed term contract with described conditions.

    Existing Clients

    Existing clients may move their service to this plan subject to existing contract if applicable.

    When changing to this plan, changes to your service may be required. These changes may include a change in username and password as well as changes to your public IP address.

    Service Speeds

    Line Speed indicates the maximum speed your service will be permitted to obtain. Actual speeds may be reduced by various factors.

    Typical Evening Speed indicates an average observed speed measured on this class of service between 7pm and 11pm. It is subject to variation. Individual services may vary from the indication.

    Speeds may be impacted due to various factors including type and source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by IIG. Devices connected by Wi-Fi may also experience slower speeds than those connected by Ethernet cable.

    Where you feel your service is not meeting your expectations, you can contact us to investigate. We can advise on possible improvements or offer you the option to downgrade to a lower speed plan. A charge of $20 is applied for each speed change.

    Equipment Required

    Depending on the service ordered, you may require NBN infrastructure to be installed or configured at your site. Having this installed may require a site visit from a technician and we will advise of the date, time and cost of this should it occur.

    You will need an NBN compatible modem or router to connect to the service capable of supporting greater than 100Mbps.

    Exclusions

    This service does not include a voice service. Should you have an existing voice service or wish to add one to this, please discuss this prior to ordering.

    Pricing explained

    • Minimum purchase restriction - All items and services are priced "per month" for simple comparison, however many have a minimum purchase requirement. For example, a $9/month product will be invoiced as $54 every 6 months, whereas a $17/month product will be billed as $51 every 3 months. The application will display the minimum purchase price.

    • Stackable product have a single, fixed capacity. This can relate to number of users, storage or other aspect. These products can be purchase multiple packages to increase the capacity though. For example, a storage product has 5GB. You can purchase 3 for a combined capacity of 15GB.

    Other information

    All usage is subject to our standard policies.

    General Terms and Conditions https://go.iig.au/gtc

    Acceptable Use Policy https://go.iig.au/aup

    Contradictions in this document override more general conditions in the standard documents and policies.

    Customer support

    Email: support@iig.com.au

    Phone: 07 3193 2300

    Complaint handling

    If you have a complaint about your service or a dispute with IIG, email support@iig.com.au with a detailed explanation of the problem so we can assist you to find a resolution.

    Financial hardship assistance

    We understand that sometimes, events in your life may impact your ability to meet your financial obligations. We offer several options to assist in these circumstances.

    Financial Hardship Policy https://go.iig.au/fhp

    Further options

    If you are not satisfied with our handling of your complaint, you can contact the Telecommunications Industry Ombudsman by telephone 1800 062 058. For further contact information, visit their site at https://www.tio.com.au.

    Questions

    Please go to https://go.iig.au/contact if you have any questions or require further information regarding this document. Alternatively, you can email support@iig.com.au or call us during business hours on 07 3193 2300.