NBN Enterprise Ethernet provides users with low-cost, dependable internet access via a dedicated fibre network that never slows down during peak hours.
It was designed to handle data-intensive organisations, with symmetric rates ranging from 100Mbps to close to 1Gbps. It easily handles massive files and video conferencing, it makes it simple to access cloud-based services and is available to an estimated 90% of business locations inside the nbn network footprint.
When operating time-sensitive applications that demand consistent bandwidth, those that run in the cloud, or those that rely on upload speed as much as download speed, you need a high performance, dependable fibre network. Here is where Enterprise Ethernet comes into play.
Data via Enterprise Ethernet has a symmetrical profile, which means that the upload and download rates are the same. Uploads can be equally as crucial as downloads for applications like cloud computing and video conferencing to assist maintain constant connectivity and performance.
Enterprise Ethernet is designed to scale as your organisation grows, such as with the addition of extra staff or the adoption of more bandwidth-intensive applications. So you can stay productive, collaborative, and innovative in the present and future.
Data sent over the nbn network occasionally surpasses the network's capacity, causing congestion. However, not all data is created equal, and with Enterprise Ethernet's priority data option, your business applications can be prioritised above other residential and commercial data on the nbn network. This means that there should be reduced congestion for applications that use priority data, allowing you to provide a dependable, high-performing service to clients.
Poor performance may be a result of...
Moving devices closer to the router; Moving the router higher and or providing a more unobstructed path between the router and the devices; Connect devices using Ethernet cables.
Ensure your router is using current firmware that complies with relevent technical standards for the service type. Ensure cables and wall sockets used are in good condition.
Speed indications shown in service classes represent the average observed speed you can expect and may be reduced by various factors. Unless otherwise instructed, we will provision a service using the best access type available at your site to meet the described performance.
In the event of a power outage, your NBN service will not function unless there is a battery backup unit installed and available to the NBN equipment and your router/modem.
Security, Medical, Fire/Lift Alarm Services – You should contact your provider to assess whether your alarm is compatible with the NBN service selected. They should be able to discuss available alternatives if your alarm is incompatible.
EFTPOS and Credit Card Services – You should contact your provider to assess whether your merchant facilities are compatible with the NBN service selected. They should be able to discuss available alternatives if your equipment is incompatible.
Broadband Access is available in selected areas only and is subject to carrier and site infrastructure. Contact us to confirm availability at your site. You are not guaranteed a service at any particular site.
Due to equipment and network limitations, the 1000Mbps service is limited to ~952Mbps.
There are no setup costs with the service on a 48 or 36 month term. Costs for a 24 and 12 month terms will be identified during service qualification and may be (partially) payable in advance.
The first rental period is paid in advance before establishing the service.
Modem / Router hardware and delivery fees will apply if you purchase equipment with this service.
When required, onsite installation is billable per hour.
You may increase the service being delivered at any time during the contract period. This does not change or extend the contract period. There is no option to downgrade at any time within the contract period.
Multiple service can be bundled. Where this is done, you cannot separately cancel any component of the bundle without breaking the bundle. Bundles are only offered on fixed term contract with described conditions.
This service is independent and not connected to your existing plan. Once this service is established, you may choose to terminate your old service subject to existing contract if applicable.
You can not retain your existing IP address when moving to this product.
Line Speed indicates the maximum speed your service will be permitted to obtain. Actual speeds may be reduced by various factors.
Class of Service (CoS) refers to the network contention level. Low-CoS offers a maximum speed with contention and provides a best effort service (Peak Information Rate). High-CoS provides a minimum speed guarantee (Committed Information Rate). It is a 1:1 dedicated service suited to time sensitive applications.
Speeds may be impacted due to various factors including type and source of content being downloaded, hardware and software configuration, the number of users and performance of interconnecting infrastructure not operated by IIG. Devices connected by Wi-Fi may also experience slower speeds than those connected by Ethernet cable.
Depending on the service ordered, you may required NBN infrastructure install or configured at your site. Having this installed may require a site visit from a technician and we will advise of the date, time and cost of this should it occur.
You will need an NBN compatible modem or router to connect to the service.
This service does not include a voice service. Should you have an existing voice service or wish to add one to this, please discuss this prior to ordering.
All usage is subject to our standard policies.
General Terms and Conditions https://go.iig.com.au/gtc
Acceptable Use Policy https://go.iig.com.au/aup
Contradictions in this document override more general conditions in the standard documents and policies.
Phone: 07 3193 2300
If you have a complaint about your service or a dispute with IIG, email email@example.com with a detailed explanation of the problem so we can assist you to find a resolution.
We understand that sometimes, events in your life may impact your ability to meet your financial obligations. We offer several options to assist in these circumstances.
Financial Hardship Policy https://go.iig.com.au/fhp
If you are not satisfied with our handling of your complaint, you can contact the Telecommunications Industry Ombudsman by telephone 1800 062 058. For further contact information, visit their site at https://www.tio.com.au.
Please go to https://go.iig.com.au/contact if you have any questions or require further information regarding this document. Alternatively, you can email firstname.lastname@example.org or call us during business hours on 07 3193 2300.