MyDNS

Management Login
Yes
3rd-party Login
Yes

MyDNS (our Zone Management tool) is designed to function as a cloud-based infrastructure service, offering simple but complete acces to your zone.

It enables customers to administer their DNS zones using a web-based control panel that updates and replicates in real time to locations in Australia and overseas.

It is ideal for granting direct access to your IT provider for time-sensitive and sophisticated changes.

MyDNS Managed #
$6 /mth
MyDNS Unmanaged #
$4 /mth

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Notes:
# This product has a minimum purchase restriction.
= This is a stackable product. It can be purchased multiple times to increase it's capacity.

Information about the service

  • Web-based administration interface.
  • Request a login for yourself and, if desired, for IT integrators and vendors.
  • Unmanaged service modification charge - $4 per request.

EDIT: Incomplete

Pricing explained

  • Minimum purchase restriction - All items and services are priced "per month" for simple comparison, however many have a minimum purchase requirement. For example, a $9/month product will be invoiced as $54 every 6 months, whereas a $17/month product will be billed as $51 every 3 months. The application will display the minimum purchase price.

  • Stackable product have a single, fixed capacity. This can relate to number of users, storage or other aspect. These products can be purchase multiple packages to increase the capacity though. For example, a storage product has 5GB. You can purchase 3 for a combined capacity of 15GB.

Other information

All usage is subject to our standard policies.

General Terms and Conditions https://go.iig.au/gtc

Acceptable Use Policy https://go.iig.au/aup

Contradictions in this document override more general conditions in the standard documents and policies.

Customer support

Email: support@iig.com.au

Phone: 07 3193 2300

Complaint handling

If you have a complaint about your service or a dispute with IIG, email support@iig.com.au with a detailed explanation of the problem so we can assist you to find a resolution.

Financial hardship assistance

We understand that sometimes, events in your life may impact your ability to meet your financial obligations. We offer several options to assist in these circumstances.

Financial Hardship Policy https://go.iig.au/fhp

Further options

If you are not satisfied with our handling of your complaint, you can contact the Telecommunications Industry Ombudsman by telephone 1800 062 058. For further contact information, visit their site at https://www.tio.com.au.

Questions

Please go to https://go.iig.au/contact if you have any questions or require further information regarding this document. Alternatively, you can email support@iig.com.au or call us during business hours on 07 3193 2300.